SPOC is a team of passionate professionals and curious minds, dedicated to helping businesses evolve and thrive with smart, impactful ServiceNow solutions. As a trusted ServiceNow partner since 2010, we’ve delivered over 300 successful projects, making us one of Europe’s leading ServiceNow-focused consultancies.
ServiceNow Solution Consultant CMDB/CSDM
Poznań
Briefly about what we do
We specialize in end-to-end digital transformation – from expert advisory to full implementation – enabling organizations to automate workflows, improve efficiency, and adapt quickly to change. Our team brings deep technical expertise and genuine passion, delivering real results for our clients worldwide.
At SPOC, we’re building more than just a company – we’re creating a community grounded in our values: initiative, curiosity, autonomy, and respect. We value bold ideas, celebrate wins big and small, and support each other. Every voice matters, and each team member helps shape who we are today.
Skills we are looking for
🔸 Min 3 years of experience in the area of process-business analysis, implementation and maintenance of ServiceNow platform, including ITSM, CSM, CMDB, CSDM.
🔸 Implementation experience based on ITIL and/or SCRUM methodology
🔸 Experience in configuration of ServiceNow platform
🔸 Highly developed communication skills ( spoken and written) covering all levels of management as well as technical and business roles
🔸 Ability to clarify and paraphrase requirements and perform technical assessments
🔸 Excellent English and Polish language skills - minimum C1 is a must
🔸 Ability to work in a team and coordinate activities at different stages of projects
🔸 Proactivity, focus on problem solving and finding improvements
🔸 Willingness to learn and constantly explore new areas
🔸 Highly developed analytical skills
🔸 Willingness to occasional business travel
Nice to have
🔸 ITIL certificate
🔸 Experience in an integrated approach to Operational Technology Management
🔸 ServiceNow System Administrator Certification or other
Responsibilities
🔸 Conducting workshops on requirements gathering, product support, IT tools and services, mainly on ServiceNow
🔸 Analysis of business, product, process and project requirements
🔸 Configuration and implementation of ServiceNow platform according to the requirements
🔸 Performing pre-implementation and implementation analysis on the ServiceNow platform
🔸 Close cooperation with the internal project team
🔸 Support and advice to technical consultants in terms of product, process, analytical and consultant knowledge, mainly in the field of ServiceNow,
🔸 Consulting during the implementation of confirmed solutions and functionalities
🔸 Managing a consulting project
What we offer
📃 Full- time B2B contract
🚀 Work with the prestigious and fastest growing cloud platform in the world
💻 Gaining experience in select ServiceNow products
⭐ Development in the area of designing Service Management solutions using cloud computing and SaaS
🌎 Gaining experience in the design and implementation of IT processes, Enterprise Service Management solutions, project implementation in international teams
📚 Guaranteed training budget and coverage of all required certifications
⏰ Non-corporate style, flexible work hours and a hybrid or remote working mode
💪 Support from mentors, access to knowledge portals and knowledge events
⚕️ Private medical care, integration events and other perks
Why ServiceNow at SPOC
Our perks
Benefit card
Bet on sports activities with the Multisport Plus card. Our internal sports initiatives will help to motivate you.
Flexible hours
You can adjust your working hours to your job duties. All you need to do is get along with your team.
Private medical care
Health is the crucial thing and it is important that you never run out of it. And if necessary, we offer access to private medical care.
English lessons
So you're never at a loss for words, neither on vacation nor at work, take advantage of individual or group lessons with an english language instructor.
Trainings
We don't expect everyone to know everything, which is why we offer a wide range of training courses, so that skill development feels natural for everyone.
Work as you like
Most of us work in a home office mode, but if you prefer to work in one of our offices, they are located in the city centers.
Career paths
We have a planned career path for everyone, but at the same time we respect the plan you see for yourself.
Integration trips
What after work? We can have fun, but the rule is that what happened at the party stays at the party.
Kudos
We appreciate the smallest initiatives (which make our work better thanks to them).
Interested how our recruitment process looks like?
Questions? Reach Out
